Question 1

How do I get started with AS Logistics Pro?

Accepted Answer

Fill out our application at /get-started with information about your operation - equipment, lanes, and preferences. We review your submission and follow up with you about next steps.

Question 2

What information do you need from me initially?

Accepted Answer

The public application asks for contact details, carrier information (USDOT/MC, authority status, truck count), equipment, preferred lanes, and what you're looking for. This is separate from the more detailed information collected later during secure onboarding.

Question 3

Do I send insurance, W-9s, banking information, or sensitive documents through the public Get Started form?

Accepted Answer

No. The public application is intentionally limited to basic operational information - never SSNs, banking details, cards, license uploads, insurance documents, or passwords. Sensitive onboarding documentation is handled through a separate, secure process later.

Question 4

What happens after I submit my information?

Accepted Answer

Our team reviews your submission and follows up regarding next steps. We haven't established a guaranteed response time, so we won't promise one here.

Question 5

Can owner-operators use AS Logistics Pro?

Accepted Answer

Yes. Owner-operators are one of the core groups we work with - carriers running their own truck who want help managing load search, negotiation, and coordination.

Question 6

Can small fleets use AS Logistics Pro?

Accepted Answer

Yes. Small fleets managing multiple trucks are another core group we work with, particularly where dispatch workload becomes increasingly time-consuming to manage in-house.

Question 7

Can new authorities apply?

Accepted Answer

Yes, new authorities can apply. Keep in mind that broker and load availability requirements can vary for newer authorities, and we can't guarantee freight availability - that depends on the market and individual broker requirements.

Question 8

What exactly does AS Logistics Pro do?

Accepted Answer

We provide independent dispatch support: searching for freight that fits your equipment and lanes, evaluating opportunities, negotiating rates with brokers, reviewing available broker information, and coordinating pickup through delivery - all while you retain final approval on every load.

Question 9

Do you find loads for carriers?

Accepted Answer

Yes, we search for freight opportunities matching your equipment, lanes, and preferences. We can't guarantee freight availability - the market moves, and availability varies by lane, season, and equipment type.

Question 10

Do you negotiate rates?

Accepted Answer

Yes. We negotiate with brokers to pursue competitive rates for your loads. We don't promise the highest or best possible rate on every load - some rates simply won't move.

Question 11

Do you communicate with brokers?

Accepted Answer

Yes, broker communication is a core part of our dispatch coordination - from initial rate discussion through status updates while a load is moving.

Question 12

Do you help with rate confirmations?

Accepted Answer

Yes, we coordinate and review rate confirmations after you approve a load, before it's dispatched.

Question 13

Do you help with BOLs and PODs?

Accepted Answer

Yes, we help coordinate Bill of Lading and Proof of Delivery documentation as part of dispatch support - see our Documents & Paperwork section below for more detail.

Question 14

Do you help with detention, layover, or TONU?

Accepted Answer

Yes, we assist with documentation and communication when these situations arise. We can't guarantee approval or payment of any such request - that's ultimately the broker's decision.

Question 15

How do you decide whether a load looks good?

Accepted Answer

We weigh gross rate, loaded miles, deadhead, total trip miles, effective RPM, pickup and delivery timing, destination, equipment compatibility, your stated preferences, and potential reload positioning - not just the number on the rate confirmation.

Question 16

What is RPM?

Accepted Answer

RPM stands for rate per mile - the gross rate divided by miles driven. It's a common way to compare freight opportunities, though the exact miles used (loaded only vs. total trip) changes what the number tells you.

Question 17

What's the difference between loaded RPM and effective RPM?

Accepted Answer

Loaded RPM divides the rate by loaded miles only. Effective RPM divides the rate by total trip miles, including deadhead. Effective RPM usually gives a more honest picture of what a load is actually worth per mile driven.

Question 18

Why does deadhead matter?

Accepted Answer

Deadhead miles are driven without freight, so they cost fuel and time without generating revenue. A load with a lower gross rate but far less deadhead can sometimes make more sense than a higher-paying load with a long empty run to get there.

Question 19

Is the highest-paying load always the best load?

Accepted Answer

No. The highest gross rate doesn't automatically mean the best operational outcome once deadhead, timing, destination, and reload positioning are factored in.

Question 20

Can AS Logistics Pro guarantee a certain RPM?

Accepted Answer

No. RPM depends on market conditions, lane, equipment, and timing - we can't guarantee a specific rate per mile.

Question 21

Can you guarantee that my truck stays loaded?

Accepted Answer

No. Freight availability depends on the market, lane, season, and other factors outside our control - we can't guarantee continuous load coverage.

Question 22

Can I use the Load Rate & Profitability Calculator before accepting a load?

Accepted Answer

Yes - the calculator on our homepage lets you run your own numbers (fuel, tolls, driver pay, and more) against a load's rate and miles before deciding whether to accept it.

Question 23

How much does AS Logistics Pro charge?

Accepted Answer

Our standard rate is 10% of gross load revenue on dispatched loads. There's no setup fee, onboarding fee, or monthly minimum.

Question 24

How do the referral rates work?

Accepted Answer

After 5 qualifying successful referrals, your rate can drop to 9%. After 10, it can drop to 8%. These are referral-based reductions, not freely selectable plans - they're subject to qualification and applicable referral program terms.

Question 25

What does the dispatch fee pay for?

Accepted Answer

It covers the ongoing dispatch workflow around your loads: searching, comparing, negotiating, reviewing broker information, coordinating pickup and delivery, documentation, accessorial assistance, and starting the next search - not just a one-time load search.

Question 26

Is the dispatch fee the same as a broker commission?

Accepted Answer

No. Broker commission is a markup a broker takes on freight they source and control. AS Logistics Pro is a dispatch service working on your behalf as a carrier - we don't broker freight or take a broker's commission.

Question 27

Does the dispatch percentage include my fuel and truck expenses?

Accepted Answer

No. The dispatch fee covers dispatch support only - it doesn't cover or offset fuel, driver pay, insurance, maintenance, tolls, taxes, or other operating expenses. Those remain your responsibility.

Question 28

What equipment types do you support?

Accepted Answer

Dry Van, Reefer, Flatbed, Step Deck, Power Only, Box Truck, Hotshot, and potentially other equipment after review.

Question 29

Do you dispatch box trucks?

Accepted Answer

Yes. Box truck freight is generally smaller and more local/regional - not all broker or load-board freight is sized for box trucks, but we search what fits.

Question 30

Do you dispatch hotshots?

Accepted Answer

Yes. Hotshot dispatch weighs deadhead carefully, since it has an outsized impact on smaller loads.

Question 31

Do you dispatch power-only operations?

Accepted Answer

Yes. For power-only, the trailer is supplied by another party, so trailer availability and condition depend on that party - not on AS Logistics Pro.

Question 32

Why do you need my trailer dimensions/capabilities?

Accepted Answer

Accurate equipment details (length, dimensions, payload, temperature capability, securement) help us match freight that actually fits your setup - incorrect information can cause load-fit problems down the line.

Question 33

Does listing an equipment type mean loads are guaranteed for it?

Accepted Answer

No. Supporting an equipment type doesn't guarantee freight availability for it - availability still depends on the market, lane, and season.

Question 34

Do you verify brokers?

Accepted Answer

We review the information available to us before you commit to a load - available authority/status information, contact-information consistency, and available risk indicators.

Question 35

Does broker verification guarantee the broker is legitimate?

Accepted Answer

No. Verification and risk review can help identify warning signs but cannot guarantee a broker's legitimacy.

Question 36

Does broker verification guarantee payment?

Accepted Answer

No. Review can reduce risk but cannot guarantee a broker's payment performance.

Question 37

Can broker verification eliminate double-brokering or fraud risk?

Accepted Answer

No. Available checks can help identify warning signs but cannot eliminate double-brokering or fraud risk entirely.

Question 38

What documents does AS Logistics Pro help coordinate?

Accepted Answer

Rate confirmations, Bills of Lading, Proofs of Delivery, and other dispatch-related paperwork and accessorial documentation.

Question 39

Why does accurate documentation matter?

Accepted Answer

Organized, accurate documentation reduces confusion, speeds up broker communication, and helps avoid the kind of paperwork gaps that can hold up payment.

Question 40

Is document assistance the same as accounting or bookkeeping?

Accepted Answer

No. This covers dispatch-related paperwork only - we don't provide accounting, tax, legal, or bookkeeping services.

Question 41

What happens if I'm delayed?

Accepted Answer

Let us know as soon as possible - we'll help communicate the delay to the broker and coordinate any resulting changes to appointments or instructions.

Question 42

What happens if the shipper keeps me waiting?

Accepted Answer

We can help document the wait and communicate with the broker to request applicable detention pay once your free time has passed.

Question 43

Can you request detention?

Accepted Answer

Yes, we can help you document the situation and submit a detention request to the broker. We can't guarantee approval or payment - that's the broker's decision.

Question 44

What is layover?

Accepted Answer

Layover generally refers to compensation for a driver held overnight or significantly delayed by circumstances outside their control, such as a shipper or receiver closure.

Question 45

What is TONU?

Accepted Answer

TONU stands for Truck Ordered Not Used - compensation sought when a load is cancelled after the truck has already been dispatched or arrived.

Question 46

Do you guarantee detention, layover, or TONU payment?

Accepted Answer

No. We assist with documentation and communication when these situations apply, but we can't guarantee a broker will approve or pay any accessorial request.

Question 47

What happens after delivery?

Accepted Answer

We help coordinate POD collection and document routing to the broker, close out the load, and start evaluating your next options based on your new position.

Question 48

Does AS Logistics Pro pay me for the load?

Accepted Answer

No. Payment comes from the broker or paying party according to their applicable terms - not from AS Logistics Pro. We're a dispatch service, not the payer.

Question 49

What is factoring?

Accepted Answer

Factoring is when a factoring company purchases or advances against your freight invoice, subject to their approval, fees, terms, and recourse structure - it's a separate financial service from dispatch.

Question 50

Do I need factoring?

Accepted Answer

That's a business decision specific to your operation and cash-flow needs - it isn't required merely because you use AS Logistics Pro, unless a future contractual arrangement states otherwise.

Question 51

Can I use my existing factoring company?

Accepted Answer

Yes. Using a factoring company doesn't conflict with using our dispatch service - they cover different parts of your operation.

Question 52

Does AS Logistics Pro provide factoring?

Accepted Answer

No, we don't currently provide factoring as a service.

Question 53

What happens if a broker pays late?

Accepted Answer

We can assist with applicable dispatch documentation and communication, but payment timing is between you (or your factoring company) and the broker according to their agreed terms.

Question 54

What happens if a broker refuses to pay?

Accepted Answer

You may need to confirm your paperwork was properly submitted, review payment terms, contact the broker's accounting department, involve your factoring company if applicable, or pursue appropriate collection or legal remedies. We're not a collection agency or law firm.

Question 55

Does AS Logistics Pro guarantee broker payment?

Accepted Answer

No. We do not guarantee broker payment, factoring approval, invoice purchase, collection results, or payment timing.

Question 56

Does your broker review guarantee my factoring company will approve a broker?

Accepted Answer

No. Our broker verification and risk review is separate from your factoring company's own approval process - confirm directly with your factoring company.

Question 57

Do I have to accept every load you find?

Accepted Answer

No. This is our No Forced Dispatch policy: we search, evaluate, and negotiate, but every load requires your approval before it's booked. You always have the final say.

Question 58

Who makes the final load decision?

Accepted Answer

You do. We present the load and the terms; accepting or declining is always your call.

Question 59

Can I tell you which states or lanes I don't want?

Accepted Answer

Yes. Preferred lanes and areas to avoid are part of your dispatch profile, and we factor them into every search.

Question 60

Can I change my dispatch preferences?

Accepted Answer

Yes - your lanes, equipment, home-time needs, and other preferences aren't locked in. Let your dispatcher know and future searches will reflect the update.

Question 61

Who is responsible for operating the truck?

Accepted Answer

You are. The carrier remains responsible for authority, insurance, equipment, drivers, safety, hours of service, legal compliance, operating expenses, and physical freight transportation at all times.

Question 62

Is AS Logistics Pro a freight broker?

Accepted Answer

No. AS Logistics Pro provides independent dispatch support to motor carriers. We are not presenting ourselves as a freight broker.

Question 63

Is AS Logistics Pro a motor carrier?

Accepted Answer

No. We are not presented as a motor carrier, shipper, or freight forwarder - we're an independent dispatch service working on behalf of carriers.

Question 64

Do you haul freight?

Accepted Answer

No. AS Logistics Pro provides dispatch support - we don't own trucks or physically transport freight.

QUESTIONS ABOUT DISPATCH? START HERE.

GETTING STARTED

DISPATCH SERVICES

LOADS & RATES

PRICING & FEES

EQUIPMENT

BROKER VERIFICATION & RISK

DOCUMENTS & PAPERWORK

DELIVERY & ACCESSORIALS

PAYMENT & FACTORING

CARRIER CONTROL & RESPONSIBILITIES

WORKING WITH AS LOGISTICS PRO

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